Booking an Appointment
We operate a telephone-consultation-first system. This means that you will not need to travel to the practice unless asked to do so. The reception team will ask you some brief questions about your condition so that they can book you with the most appropriate clinician (this isn't always a GP). The clinician will call you back the same day (or on an agreed day) to assess your needs. If they need to see you face to face they will arrange that with you directly.
Our telephone lines open at 8am mon-fri and we book appointments on a first-come-first-served basis. Once all the appointments are full for that day you will need to call back the next day to try again. Depending on the nature of your call we may be able to make a same day appointment with the on-call doctor, in order for us to assess this you will need to give the reception enough information about your condition.
We cannot specify an exact time for a clinician to call you back, you will need to keep an eye on your phone through the day. We will try to contact you twice before asking you to make a new appointment on another day.
You can avoid having to call us by submitting an eConsultation during our normal opening hours for both clinical and administrative requests. We will respond to this within 2 working days with information about the action or appointment we have made for you. Follow this link to submit and eConsultation www.seftonparkmedicalcentre.webgp.com/
Please let us know if you require and interpreter so that we can arrange this in advance.