Complaints & Comments

We are passionate about providing the best possible care to all of our patients at all times. This includes the service they receive from both the Clinical and Administrative teams and we appreciate all feedback on how we are achieving this.

We take all complaints seriously, investigating and acting upon them appropriately in order to maintain our high standards and reduce the risk of future mistakes. Complaints will be responded to in a timely manner and are handled in accordance with NHS guidelines.

You can make a complaint either by telephoning the practice, writing a letter to our Practice Manager or completing a Complaint Form and returning to us. You can also NHS England directly (details in the practice leaflet).

You may also view our Practice Complaints Procedure.

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Contact Us

Sefton Park Medical Centre
Sefton Park Medical Centre
Smithdown Road
L15 2LQ
Tel: 0151 295 8700
Fax: 0151 734 1321