Sefton Park Medical Centre - Complaints and Feedback

We do our best to give the highest level of care to all our patients. This includes the service they get from both the Clinical and Administrative teams. We value any feedback on how we're doing.

We take complaints seriously. We investigate and act on them to keep our standards high and prevent future mistakes. We respond to complaints quickly, following NHS guidelines.

How to make a complaint

We try to provide all patients with a safe, caring and effective service. However, there may be times when you have a concern about your care that you want to raise with the practice.

You can make a complaint by:

- Emailing complaints.seftonpark@nhs.net
- Requesting a call back from the Complaints Manager by calling us on 0151 295 8700
- Writing to the Complaints Manager and sending it to:
  Complaints Manager
  Sefton Park Medical Centre
  Smithdown Road
  Liverpool
  L15 2LQ
- Fill in an online Complaint form
- Printing and completing the Complaint Form below and returning it to us
  Print a Complaint Form

If you prefer you can make your complaint to NHS Cheshire and Merseyside directly. Details how to do this can be found in our full Complaints Policy/Procedure.

Read our full Complaints Policy

Compliments and other feedback

We welcome feedback from our patients. It helps us to understand how people feel about the service we provide.

If your comments are negative we would like it if you contacted us before posting on any public forums. It could be a simple thing to put right.

If you have positive feedback for our surgery or any member of our team then we would love to hear it.

We don't have a dedicated email address for compliments and other feedback. You can email both positive and negative feedback to complaints.seftonpark@nhs.net

You can also leave us a review on the NHS Website and/or Google Reviews using the buttons below.

Family & Friends Test

The NHS Friends and Family Test (FFT) is a tool we use to collect feedback. It helps us to understand whether you are happy with the service provided. It also helps us learn where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

We collect FFT feedback via text messages. You may receive a text message for feedback after you have been to an appointment at the surgery.

Fill out a Friends and Family Test feedback form online

Patient Participation Group

Sefton Park Medical Centre has a Patient Participation Group (PPG).

If you would like to join our PPG please let us know and we will add you to the waiting list.

You can do this by emailing the surgery Manager, Simon Turton, at changemydetails.seftonpark@nhs.net

You can also call us on 0151 295 8700 and request a call back from Simon.