Book or change an appointment

Last Updated: Monday, 18 November 2024

Urgent Appointments

To request an urgent appointment for today (Monday to Friday):

  • Phone us Monday to Friday from 8am to 6.30pm (0151 295 8700)
  • Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.  This will help us to choose the most suitable doctor, nurse or health professional to help you.

The clinician will call you back the same day to assess your needs. If they need to see you face to face they will arrange that with you.

Please let us know if you need an interpreter so that we can arrange this in advance.

All calls are recorded for training and quality purposes.

Routine Appointments

To request a routine appointment in the next 7 days:

  • Request an appointment online (Monday to Friday from 8am to 6.30pm). We will review your request and respond the next working day. 
  • Phone us Monday to Friday from 8am to 6.30pm (0151 295 8700).  We book GP appointments on a first come first served basis each day. 

When you get in touch, we’ll ask what you need help with.  This will help us to choose the most suitable doctor, nurse or health professional to help you.

Please let us know if you need an interpreter so that we can arrange this in advance.

The clinician will call you back the same day (or on an agreed day) to assess your needs. If they need to see you face to face they will arrange that with you. 

All calls are recorded for training and quality purposes.

Home Visits

Home Visits are for Patients who are housebound or too unwell to come to the surgery.

To request a home visit phone us Monday to Friday from 8am to 6.30pm (0151 295 8700).

When a Home Visit is requested we'll ask what you need help with.  

It is normal for a Doctor to contact you by phone to assess a Patient’s needs before visiting.

We cannot give a specific time of day for a Home Visit.  If symptoms worsen while you are waiting for a Home Visit either call us back to let us know or call 999 for Emergency Care.

All calls are recorded for training and quality purposes.

Your Appointment

However you choose to contact us we may offer you a consultation:

  • By phone
  • Face to face at the surgery

Appointments by phone can be more flexible and often means the doctor or nurse can help you sooner.

We operate a telephone consultation first system. This means that you will not need to travel to the practice unless asked to do so.

We cannot give an exact time for a clinician to call you back.  Please let us know if there are certain times you will not be available to take our call.  We will try to contact you twice before asking you to make a new appointment on another day. 

All calls are recorded for training and quality purposes.

Routine Nurse Appointments

Advance Nurse Practitioner (ANP) appointments can be booked in the same way as GP appointments:

  • Request an appointment online (Monday to Friday from 8am to 6.30pm). We will review your request and respond the next working day. 
  • Phone us Monday to Friday from 8am to 6.30pm (0151 295 8700).  We book GP appointments on a first come first served basis each day. 

When you get in touch, we’ll ask what you need help with.  This will help us to choose the most suitable doctor, nurse or health professional to help you.

Please let us know if you need an interpreter so that we can arrange this in advance.

The clinician will call you back the same day (or on an agreed day) to assess your needs. If they need to see you face to face they will arrange that with you. 

All calls are recorded for training and quality purposes.

Practice Nurse appointments can be booked up to three months in advance. 

To book a routine nurse appointment:

  • Phone us Monday to Friday from 8am to 6.30pm (0151 295 8700)
  • Visit the Reception Desk Monday to Friday from 8am to 6.30pm (Nurse appointments only)
  • Use your NHS account (through the NHS website or NHS App) to book a flu jab or Covid Booster vaccination.  You will receive a text invite from us to do this if you are eligible.

Cancelling or Changing an Appointment

To cancel your appointment:

  • Phone us Monday to Friday from 8am to 6.30pm (0151 295 8700)
  • Use your NHS account through the NHS website or in the NHS app
  • Reply CANCEL to your appointment reminder text (face to face appointments only)

To change your appointment:

  • Phone us Monday to Friday from 8am to 6.30pm (0151 295 8700)

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone or face to face
  • If you need an interpreter
  • If you have any other access or communication needs

If you need help when we are closed

If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

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In an emergency

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.