Telephone system
Last Updated: Monday, 29 June 2026We use a modern telephone system designed to improve your experience when contacting the practice.
Our phone number remains the same. When you call, you will hear a series of recorded messages to help direct your call.
All calls are recorded for training and quality purposes. This applies to both incoming and outgoing calls.
Our system includes a call‑back option. If you choose this, your place in the queue will be held and you will automatically receive a call back when you reach the front. To use this feature, you must listen until the end of the message and follow the prompts to confirm your call-back. Please make sure you are available to answer your phone. This option becomes available when you are 5th in the queue or higher.
When we reach our safe working limit for the day, a message will advise that no further GP appointments are available. This message relates to GP appointments only. If you are calling for another reason, such as a prescription enquiry or to book an appointment with a nurse, please stay on the line.
If you are unwell and feel you need same‑day medical attention, please call 111 or stay on the line and our Reception Team will discuss your needs with you.
Our phone lines are usually busiest first thing in the morning, particularly with patients requesting GP appointments. If your query is not urgent, we recommend calling after 10am when lines are typically quieter.